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November 2013: FixMyCity - Direct, Fast, and Easy Contact to Public Authorities in Smart Cities

Monday, November 25, 2013

November 2013: FixMyCity - Direct, Fast, and Easy Contact to Public Authorities in Smart Cities

Potholes, graffiti, and broken street lamps are just a few problems that cities and towns face. The time that passes before public authorities become aware of such damages and fix them can often seem endless to many residents. This is where FixMyCity, the web-based citizen reporting platform by Fraunhofer FOKUS, can help.

FixMyCity provides a way for citizens to quickly report issues to the responsible municipal authorities, independent of time and place. Through the technology's combination of platform features, which includes the support of mobile devices and social media integration, two-way channels between citizens and city officials are created. Damage reports can be tagged with geographic coordinates and entered via a smartphone or tablet. Citizens can also check to see if anyone else has already reported an issue. In addition to fostering active citizenship, this web-based platform enables public authorities to better assess damages on a broader level, resulting in quicker and more economical repairs.

This innovation offers visual illustrations of publicly available data, facilitates interactions via standard web technologies, and provides access through any modern browser. These features help increase the product's accessibility to citizens, as well as reduce development time and costs for city administrators.

For more information, please visit the product website: www.fixmycity.de.

Source: Natalie Nik-Nafs, Fraunhofer FOKUS

Image: Fraunhofer FOKUS